Principal Product Manager – Checkouts

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Take ownership of the complete TrafiCheckout funnel for all brands (Shapermint, Shaperbox, Truekind): from cart initiation to order confirmation, across both desktop and mobile platforms.

• Establish, prioritize, and implement a continuous roadmap for A/B testing on the checkout process — ensuring a minimum of 2 simultaneous experiments at all times using VWO or similar tools.

• Analyze checkout abandonment by device, traffic source, payment method, and error type; convert insights into actionable hypotheses and implement enhancements with measurable impacts on conversion rates.

• Enhance the checkout user experience for mobile-first interactions: optimizing field sequencing, keyboard behavior, autofill features, call-to-action placement, and payment wallet integration (Apple Pay, Google Pay).

• Create and continually refine error states, payment failure messaging, and retry prompts to maximize transaction recovery during decline moments.

• Oversee and develop the weekly Checkout Health Dashboard: tracking conversion rates by device/channel/country, post-checkout offer acceptance rates, authorization rates, decline breakdowns, and payment recovery metrics.

⛳️ Requirements

• 5+ years of experience in product management with direct responsibility for a consumer-facing checkout funnel in a direct-to-consumer, e-commerce, or high-volume fintech setting.

• Demonstrated success in enhancing checkout conversion rates through structured A/B testing — capable of detailing specific tests designed, conducted, and analyzed with measurable impacts on conversion rates or revenue.

• Practical experience with Stripe at a product ownership level: optimizing authorization rates, implementing retry logic, configuring 3DS, managing Radar fraud rules, and performing dashboard diagnostics.

• Experience in managing or integrating various payment service providers (PSPs) and digital wallets (PayPal, Apple Pay, Google Pay) concurrently — focusing on UX placement, conversion tracking, and decline management.

• Responsible for post-checkout monetization strategies: upsell, downsell, fallback offer flows, subscription options at checkout, and payment recovery or dunning sequences with measurable revenue outcomes.

• Skill in diagnosing checkout drop-off by device, traffic source, payment method, and error type — effectively differentiating user experience friction from payment infrastructure issues using session recordings, funnel analytics, and heatmaps.

• Knowledge of fraud prevention tools, chargeback management procedures, and basic compliance requirements for subscription billing including FTC negative option and ROSCA regulations.

• Strong ability to influence cross-functional teams — capable of uniting Engineering, Finance, Legal, and Customer Care around checkout strategies and presenting performance metrics and strategic plans to CMO or other executive stakeholders.

🏝️ Benefits

• 100% Remote

• Competitive salary in USD

• Paid time off

• Additional benefits