Principal Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead discovery initiatives with DrChrono practices to identify workflow bottlenecks, staff time inefficiencies, and opportunities for patient self-service.

• Redesign the Message Center to enhance prioritization, routing, response, and resolution processes.

• Assist in delivering a contemporary patient portal that minimizes calls, messages, manual intake processes, and routine front-office tasks.

• Streamline scheduling and administrative workflows through simplification, automation, and the reduction of workarounds.

• Collaborate with design and engineering teams on product initiatives, requirements, acceptance criteria, and real-world workflow testing.

• Leverage data and customer insights to pinpoint high-impact opportunities.

• Coordinate with support, implementation, sales, and customer success teams to ensure well-understood, adopted, and measurable product launches.

• Establish metrics for administrative time per visit, message resolution rates, portal adoption, scheduling conversion, task completion, support workload, and staff satisfaction.

• Decrease the administrative workload from roughly 8 minutes per visit to below 4 minutes.

⛳️ Requirements

• Proven product leadership with a focus on workflows, results, and systems.

• Recognition that healthcare software should alleviate work rather than merely digitize existing processes.

• Exceptional customer discovery skills with the ability to differentiate between symptoms and root causes.

• Strong understanding of product mechanics, including strategy, sequencing, requirements, acceptance criteria, validation, and launch quality.

• Capability to influence product, engineering, design, support, implementation, and go-to-market teams.

• High standards, low ego, and a strong bias towards measurable customer impact.

• Must be authorized to work in the United States without sponsorship.

• Willingness to travel to the corporate headquarters in Denver, Colorado, or other North American office locations as required.

🏝️ Benefits

• Flexibility to work from anywhere within your country of employment – in-office, remote, or hybrid.

• Comprehensive health and wellness benefits, including an annual wellness stipend.

• Ongoing investment in your professional development through Udemy.

• 401k plan with company matching.

• Flexible and generous paid time off.

• Employee Stock Purchase Program.