Principal Product Manager – AI Creation, Growth

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of the AI creation product interface: lead the generation of AI-driven assets, recommend intelligent templates, and enhance the overall user experience that transforms a blank canvas into a functional solution.

• Establish and implement the activation strategy: define the vision for how AI can minimize time-to-value for both new and existing users, complete with a clear north star metric and a roadmap to achieve it.

• Enhance the quality of AI outputs: set standards for AI-generated content within Smartsheet and collaborate with engineering and design teams to improve the accuracy and relevance of outputs over time.

• Develop the PLG feedback loop: refine creation processes to identify what leads users to their "aha moment," utilize that feedback for rapid iteration, and convert activation successes into expansion opportunities.

• Collaborate extensively across the organization: engage with engineering, design, data science, and platform teams to deliver capabilities that are both technically proficient and enjoyable to use.

• Establish high standards for quality and craftsmanship: define what constitutes "great" for AI-generated content in Smartsheet and hold the team accountable to these standards.

• Communicate effectively: simplify complex AI and growth dynamics into clear strategy narratives for executives, go-to-market partners, and the broader product organization.

⛳️ Requirements

• 8-10+ years of experience in product management, with a minimum of 2 years leading AI/ML-powered product experiences.

• Proven instincts in product-led growth: you have managed activation, onboarding, or self-serve growth metrics and know how to influence them.

• Strong curiosity about AI: you have a sound understanding of how generative AI and large language models function, enabling you to challenge the limits of what is achievable and engage in constructive discussions with engineers.

• Demonstrated success in delivery: you have successfully advanced complex and ambiguous AI or growth initiatives from inception to implementation and scaled them.

• Data-savvy: you are adept at defining success metrics, designing experiments, and making informed decisions even when data is incomplete.

• Sensitivity to enterprise products: you recognize the unique challenges of developing for enterprise customers while ensuring optimal satisfaction for end users.

• Exceptional communication abilities: proficient in written, verbal, and visual communication; you can advocate for a vision while meticulously attending to details.

🏝️ Benefits

• Employer-subsidized medical, vision, and dental coverage for full-time employees.

• 401k Match to assist in your future savings (50% of your contribution up to the first 6% of your eligible pay).

• Monthly stipend to enhance your work and productivity.

• Flexible Time Away Program, in addition to Sick Time Off.

• US employees are automatically enrolled in Smartsheet-sponsored life insurance, as well as short-term and long-term disability plans.

• US employees receive 12 paid holidays each year.

• Up to 24 weeks of Parental Leave.

• A Personal paid Volunteer Day to contribute to our community.

• Opportunities for professional growth and development, including access to Udemy online courses.

• Company-funded perks, such as a counseling membership, local retail discounts, and a personal Smartsheet account.

• Telecommuting options available from any registered location in the U.S. (role-specific).