Principal Product Builder, Deliverability & Connectivity

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the vision, strategy, and roadmap for Deliverability & Connectivity.

• Oversee Apollo’s messaging infrastructure layer, encompassing deliverability, mailbox connectivity, ESPs, marketing systems, diagnostics, and secure execution.

• Create product experiences that enable customers to connect systems, comprehend health metrics, diagnose issues, and confidently launch go-to-market strategies.

• Ensure safe-to-send and safe-to-scale experiences across various domains, mailboxes, ESPs, suppression rules, and sending paths.

• Make informed decisions on whether to build, partner, or integrate with ESPs, MAPs, CRMs, data platforms, routing systems, and workflow tools.

• Monitor metrics related to connection health, proper setups, send reliability, deliverability health, sync reliability, self-service resolutions, activation, retention, and customer outcomes.

• Foster cross-functional alignment among Product, Engineering, Design, GTM, Support, Data, and Enablement teams.

• Guide the long-term transformation of Apollo into a trusted execution layer for sales and marketing.

• Engage closely with customers, GTM teams, Support, and internal users to identify where trust falters across setup, connectivity, sending, syncing, suppression, and execution.

• Establish product strategy for how Apollo should integrate with existing systems customers utilize and assist them in executing GTM strategies safely and effectively.

• Rapidly prototype using tools like Claude Code, Cursor, Lovable, Figma AI, and other AI-native workflows to validate concepts before committing to investment.

• Simplify complex infrastructure into user-friendly experiences across SPF, DKIM, DMARC, DNS, OAuth, mailbox limits, ESP connectivity, suppression, bounce handling, and send safety.

• Lead decisions regarding build, partner, or integrate strategies across ESPs, MAPs, CRMs, data platforms, and workflow systems.

• Collaborate closely with Engineering on architecture, reliability, observability, APIs, data models, and edge cases, while remaining focused on customer and business outcomes.

• Work with Design to make trust explicit: indicating what is connected, healthy, risky, blocked, and the subsequent actions to take.

• Partner with GTM, Support, and Customer Success teams to alleviate avoidable customer pain and leverage reliability as a product advantage.

• Define the KPI tree and learning loop for the product area, and utilize it for prioritization, measurement, and iteration.

• Elevate product clarity by crafting clear strategy documents, PRDs, launch plans, and tradeoff memos that clarify the next best actions to take.

⛳️ Requirements

• Over 7 years of product management experience, with ownership of intricate product areas from strategy through to launch.

• An AI-native builder adept at using tools like Claude Code, Cursor, Lovable, Figma AI, or similar to prototype, validate, and expedite execution; able to showcase tangible results, not just specifications.

• Principal-level ownership of a significant product area with visibility at the company level.

• Strong product judgment; skilled at identifying high-leverage problems, making tough tradeoffs, and maintaining focus.

• A systems thinker capable of reasoning through mailboxes, domains, ESPs, MAPs, CRMs, suppression, consent, routing, workflows, and downstream execution.

• High agency; able to create clarity in ambiguous situations and propel work forward without waiting for ideal structure.

• Technical fluency in architecture, reliability, observability, APIs, data models, instrumentation, and edge cases.

• Customer empathy regarding where trust can break down for sales, marketing, RevOps, admins, and end users.

• Excellence in execution; defines, ships, measures, and iterates effectively without unnecessary disruption.

• Strong influence and communication skills; aligns teams, builds trust rapidly, and simplifies complex systems.

🏝️ Benefits

• Equity

• Company bonus or sales commissions/bonuses

• 401(k) plan

• At least 10 paid holidays per year

• Flexible PTO

• Parental leave

• Employee assistance program and wellness benefits

• Global travel coverage

• Life/AD&D/STD/LTD insurance

• FSA/HSA and medical, dental, and vision benefits