Principal Presales Engineer, Product Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate closely with sales, solutions engineering, and enterprise strategists on intricate, multi-product opportunities.

• Define, design, and assess how complex multi-product solutions integrate into client ecosystems.

• Assist in conveying Twilio's long-term vision to clients.

• Serve as a subject-matter expert in Twilio AI, Voice, and Messaging.

• Provide guidance to clients regarding SMS, WhatsApp, RCS, and associated capabilities.

• Support internal teams with product expertise, enablement, and solution strategy.

• Design and validate scalable, secure multi-product messaging architectures.

• Facilitate technical discussions on APIs, webhooks, event-driven patterns, and integration best practices.

• Counsel on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels.

• Collaborate with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and achieve technical wins.

• Share insights on customer patterns, technical gaps, and emerging needs with Product and go-to-market teams to impact strategy and roadmap.

⛳️ Requirements

• Practical experience in designing and validating Conversational AI or LLM-driven architectures, including integrating OpenAI, Dialogflow, or similar models via APIs.

• Experience in leading pre-sales or solution architecture initiatives, including scoping, design, and technical validation in both Portuguese and English.

• Solid background in API-based, event-driven systems.

• Hands-on experience utilizing REST APIs and webhooks.

• Proficient in at least one backend programming language, such as Node.js or Python.

• Previous software development or equivalent experience.

• Proven expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.

• Ability to communicate intricate technical concepts effectively to both technical and executive audiences.

• Strong collaboration and influencing abilities among sales, engineering, and product stakeholders.

• Experience in an overlay or specialist pre-sales role is preferred.

• Experience working with Product on roadmap or positioning is preferred.

• Prior familiarity with Twilio products or other CPaaS platforms is preferred.

• Business-level proficiency in Spanish is preferred.

🏝️ Benefits

• Competitive salary.

• Generous time off policy.

• Comprehensive parental and wellness leave.

• Healthcare benefits.

• Retirement savings program.

• Support for employee volunteering and donation initiatives.

• Remote-first work arrangement.

• Approximately 15% travel to engage with customers and colleagues in person.