Principal Legal Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily delivery for your designated client group, ensuring the provision of high-quality legal services, an exceptional client experience, adherence to deadlines, and consistent execution.

• Draft, review, negotiate, and manage complex NDAs and related transaction documents in the realms of private equity, M&A, and financing transactions.

• Serve as the senior escalation point for challenging legal, commercial, client, counterparty, or workflow issues, identifying, addressing, and developing high-quality solutions.

• Supervise and evaluate the work output of junior, specialist, and senior team members, ensuring quality, consistency, legal integrity, and readiness for client distribution.

• Lead, approve, review, and enhance client playbooks, templates, and precedents, ensuring alignment with internal guidelines, format, and structure.

• Act as the primary account lead and "responsible person" for assigned clients, taking ownership of each account's overall health.

• Be accessible and on call for clients, conducting regular check-ins, negotiation calls, and quarterly business reviews (QBRs) to evaluate platform usage, service performance, and account direction.

• Monitor customer health across assigned accounts, proactively identifying potential risks to satisfaction, retention, or renewal, and taking early action to mitigate them.

• Assume responsibility for client complaints and issues from start to finish, drafting competent responses and driving them through to resolution.

• Assist in customer outreach and account growth, identifying opportunities to enhance or deepen relationships — including onboarding additional document types, new workflows, or scope changes — in collaboration with the Account Manager.

• Provide coaching, feedback, mentoring, and training to team members, recognizing development needs and creating and delivering targeted training programs.

• Track capacity, workload distribution, SLA performance, and service quality across your assigned group, escalating resourcing or performance issues as needed.

• Participate in hiring, interviewing, onboarding, performance calibration, and discussions regarding progression.

• Identify opportunities to enhance service delivery, legal technology adoption, workflow design, and the scalability of managed services.

• Contribute to the ongoing improvement of internal processes and the delivery of workflows.

⛳️ Requirements

• Law degree (LLB or equivalent).

• Demonstrated experience in drafting, reviewing, and negotiating core transactional or commercial documents, such as confidentiality agreements, engagement letters, and release letters.

• Proven client-facing experience, including direct management of client relationships, client calls, and resolving client issues or complaints.

• Substantial experience supervising, mentoring, or indirectly managing legal team members and assessing their work output.

• A genuine combination of legal expertise and commercial insight — both technically proficient in legal practice and commercially savvy in managing client relationships.

• Exceptional written and verbal English skills, with the ability to clearly explain legal concepts to lawyers, non-lawyers, clients, and senior stakeholders.

• Strong attention to detail and a commitment to delivering consistently high-quality work.

🏝️ Benefits

• Hybrid and remote working options, with the possibility of working from other countries (upon request).

• Paid Sick Leave days each year for personal recovery or family care.

• Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing assistance.

• Professional Development: 7 days per year of paid study leave for exams and structured learning.

• Annual Bonus: Discretionary and based on performance.

• Generous Paid Time Off: Annual leave plus bank holidays.