Principal Consultant

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Retain clients while expanding and enhancing wallet share for a designated book of business.

• Provide expert consulting services that encompass analysis, assessments, solution development, and implementation.

• Lead client relationships and project teams to ensure successful project delivery.

• Develop and implement consulting methodologies to enhance efficiency and quality.

• Collaborate with cross-functional teams to ensure alignment with company objectives.

• Mentor junior consultants and keep abreast of industry trends.

• Comply with ISO standards and conduct annual training sessions.

• Implement the ISOutsource Contact Strategy.

• Develop, maintain, and execute client IT Roadmaps.

• Create and manage Statements of Work, introducing change orders as necessary.

• Foster client loyalty and oversee IT infrastructure.

• Partner with consultants, engineers, ODS, PMO, and Product Teams.

• Identify and present opportunities for improving IT infrastructure and productivity.

• Communicate regulatory deficiencies and manage IT security effectively.

• Train clients on new technologies and ensure documentation is current.

• Cultivate key client relationships and prioritize work efficiently.

• Strive to become a trusted advisor to clients.

• Identify, scope, schedule, and manage IT projects effectively.

• Fulfill client responsibilities to achieve financial utilization.

• Log time daily for all tasks.

• Carry out other duties as assigned.

⛳️ Requirements

• Over 10 years of consulting experience.

• Bachelor's Degree (B.A./B.S.) from a four-year institution in a technology-based field, or equivalent certifications/education or experience.

• A valid driver's license with insurance.

• Some local travel to and from client sites is necessary.

• A strong passion for customer service.

• Excellent time management abilities.

• Outstanding technical and non-technical communication skills.

• Proven track record of customer loyalty and delivering exemplary service.

• Capability to develop, manage, and adhere to high-cost budgets for client projects.

• Extensive experience in maintaining and deploying commonly used technologies and troubleshooting servers/server applications.

• Resourcefulness in addressing skill limitations.

• Commitment to mastering project management fundamentals.

• Networking knowledge and skills.

• Ability to construct a complete network following ISOutsource Best Practices.

• Familiarity with and working knowledge of one or more industry regulations, such as HIPAA, SOX, ITAR, SOC, SEC, FDIC, or FDA.

• Must currently reside in, or be willing to relocate to, Washington, Oregon, Idaho, Colorado, Florida, North Carolina, Texas, or Arizona.

• Final candidates are required to undergo a comprehensive background check.

🏝️ Benefits

• Exceptional total compensation package.

• Attainable quarterly bonuses.

• Competitive insurance benefits package, including health, dental, vision, life, and disability coverage.

• 401(k) with employer match.

• Generous Paid Time Off schedule.

• Reimbursement for parking and mileage.

• Stocked snacks, sodas, coffee, and many treats (including healthy options).

• Monthly team activities such as trivia nights, holiday parties, and more.

• Access to Management and Senior Leadership.

• Flexible scheduling autonomy.

• Monthly training and career development opportunities.

• Significant potential for growth, with a strong history of promoting from within.

• Emphasis on work/life balance within the company culture.