Principal Architect – Digital, CX Modernization

This is a fully remote position, open to applicants in Texas.

📋 Description

• Define and implement strategies for modernizing applications on legacy platforms and enhancing user experiences.

• Design and advocate for architectures that prioritize API-first, microservices-first, and event-driven approaches.

• Provide architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to develop migration strategies, risk evaluations, and target architectures.

• Collaborate with clients and business leaders; confidently present proposals and negotiate technical strategies with challenging stakeholders.

• Establish and advocate for enterprise-wide architecture standards, best practices, and governance processes.

• Support integration efforts involving legacy ESBs and contemporary integration platforms.

⛳️ Requirements

• 7+ years of experience in Telecom, Contact Center, Customer Experience (CX), or similar large-scale enterprise environments.

• Strong expertise in successfully transitioning legacy systems to modern, cloud-native architectures.

• Deep technical mastery in:

• API-first architecture principles

• Microservices patterns

• Event-driven and distributed systems

• Cloud proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.

• Familiarity with modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• TOGAF or equivalent architecture certification is a plus.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Extensive knowledge of contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for leading global clients and influence the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.