Principal Architect – Digital, CX Modernization

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver architectural guidance for digital transformation projects across our client base.

• Work in partnership with cross-functional teams to create and improve technology solutions.

• Spearhead modernization initiatives transitioning from legacy systems to cloud-native architectures.

• Design and execute solutions based on API-first and microservices principles.

• Guide junior architects and offer strategic insights on technology best practices.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or similar large-scale enterprise settings.

• Proven ability to transition legacy systems to contemporary, cloud-native architectures successfully.

• Extensive technical expertise in: API-first architecture concepts, microservices methodologies, and event-driven as well as distributed systems.

• Practical experience with cloud platforms (AWS preferred, along with Azure or GCP). A cloud certification is strongly preferred.

• Understanding of modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• Preferred: TOGAF or an equivalent architecture certification.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Strong familiarity with contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join a high-achieving technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, such as certification programs, mentorship, talent investment programs, internal mobility, and internships.

• Global Impact: engage in significant projects for leading global clients and influence the future of various industries.

• Welcoming Multicultural Environment: be part of a vibrant, global team and flourish in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: participate in our sustainable business practices centered around five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.