Principal Architect – Digital & CX Modernization

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop and implement strategies for modernizing applications across legacy platforms and user interactions.

• Design and advocate for API-first, microservices-first, and event-driven architectural frameworks.

• Offer architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to formulate migration strategies, conduct risk evaluations, and define target architectures.

• Collaborate with clients and business leaders; present proposals confidently and negotiate technical solutions with challenging stakeholders.

• Establish and advocate for architecture standards, best practices, and governance processes across the enterprise.

• Assist with integration initiatives that involve legacy ESBs and modern integration platforms.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise settings.

• Strong expertise in transitioning legacy systems to modern, cloud-native architectures.

• Profound technical mastery in:

• API-first architectural concepts

• Microservices design patterns

• Event-driven and distributed systems

• Practical experience with cloud platforms (preferably AWS, but also Azure or GCP). A cloud certification is highly preferred.

• Knowledge of modern frontend and user experience (UX) frameworks to ensure integrated end-to-end solutions.

• Nice to have:

• TOGAF or a comparable architecture certification.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Strong familiarity with contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work offers.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship possibilities.

• Global Impact: work on meaningful projects for top global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: be part of a vibrant, global team and thrive in an inclusive and supportive workplace that values open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.