Principal Advisory Consultant – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver executive-level architectural guidance across transformation initiatives.

• Align business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a cohesive implementation vision.

• Collaborate with sales account teams and engage directly with CDW clients.

• Establish trusted advisor relationships with executive-level clients and comprehend their business challenges.

• Investigate emerging technologies, assess alternatives, provide recommendations, and present findings to executive leadership.

• Conduct business outcome evaluations across various information system architectures.

• Draft white papers and presentations focused on ServiceNow-based solutions.

• Represent CDW at industry forums and events.

• Partner with CDW practices and business allies to develop high-level designs and architectures.

• Construct and document architectures that align with client business visions.

• Coordinate client proposals and statements of work for Advisory, Professional, and Managed Services.

• Identify and articulate the value propositions of ServiceNow solutions, including ROI and TTV.

• Implement program management and organizational change management principles.

• Formulate account prioritization and sales support strategies.

• Oversee an advisory and professional services pipeline.

• Cultivate trusted relationships with key partners.

• Build and manage a personal book of business for billable advisory services.

• Execute a personal professional development plan and provide mentorship to colleagues.

• Complete administrative responsibilities including emails, calls, timecards, expense reports, and business reviews.

⛳️ Requirements

• Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 10+ years of consulting experience OR 14+ years of equivalent consulting experience.

• ServiceNow Certified Master Architect certification is mandatory.

• Experience with multiple global implementations.

• Extensive experience collaborating with executive-level clients and stakeholders.

• In-depth technical expertise applied to business strategy, service offerings, go-to-market strategies, business planning, and growth of services practices.

• Proficiency in enterprise architecture, platform strategy, governance frameworks, and roadmap creation.

• Proven track record in leading strategic business consulting engagements and enterprise transformation projects.

• Experience in driving sales activities, sequencing client engagements, value-selling solutions, establishing trusted advisor relationships, and enhancing margins.

• Ability to convey technical and strategic concepts effectively to executives, business leaders, and technical teams.

• Strong judgment and analytical skills for evaluating technical, operational, and business risks.

• Capability to manage multiple priorities under stringent deadlines.

• Experience in developing long-term project plans, strategic roadmaps, and delivery schedules.

• Extensive knowledge in ITSM, CSM, and source-to-pay.

• Ability to lead workshops, engage C-level executives, and motivate developers.

• Proficiency in leading technical knowledge transfer, mentoring, and enablement initiatives.

• Strong leadership, delegation, team development, and personnel management abilities.

• Exceptional communication, presentation, and facilitation skills.

• Ability to work autonomously while influencing cross-functional teams and stakeholders.

• Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation.

• Willingness to engage with evolving technology and AI tools.

🏝️ Benefits

• Annual bonus target subject to the terms and conditions of the plan.

• Comprehensive benefits package (overview provided at https://cdw.benefit-info.com/).

• Professional development plan.

• Opportunities for mentoring and knowledge transfer.

• A collaborative and supportive work environment.

• Commitment to equal opportunity employment.