Presales Customer Success Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in identifying strategic sales opportunities by evaluating technical feasibility, suggesting solution approaches, and contributing to positive customer outcomes.

• Collaborate with clients to create data and API solutions that align with analytics, AI, research, and risk management goals.

• Guide clients through the development of API use cases, internal approval procedures, and implementation expectations.

• Design and propose API-driven solutions that incorporate LexisNexis content into customer workflows and technology settings.

• Provide technical expertise on data ingestion, enrichment, analytics, and AI/GenAI applications.

• Diagnose product behavior, data discrepancies, and API challenges in collaboration with Product and Engineering teams.

• Act as a subject matter expert regarding LexisNexis data products, APIs, licensing, and content availability.

• Facilitate customer onboarding by managing API credentialing, sandbox environments, implementation planning, and ongoing technical support.

• Serve as a trusted advisor to clients, sales teams, and internal stakeholders.

• Collaborate cross-functionally to achieve scalable, business-oriented outcomes.

⛳️ Requirements

• Proven experience in Solution Consulting, Sales Engineering, Technical Consulting, or a comparable customer-facing position supporting enterprise technology solutions.

• Familiarity with APIs, REST services, JSON, XML, and enterprise data integration technologies.

• Understanding of data pipelines, analytics, AI/GenAI, or machine learning processes.

• Ability to translate customer business challenges into effective, scalable technical solutions.

• Experience assisting enterprise clients through implementation, troubleshooting, and continuous solution enhancement.

• Strong communication and presentation abilities for both technical and business audiences.

• Exceptional analytical, organizational, and problem-solving skills, with the capacity to manage multiple priorities.

• Experience working collaboratively across Sales, Product, Engineering, Legal, and other cross-functional teams.

🏝️ Benefits

• Wellbeing initiatives.

• Shared parental leave.

• Study assistance.

• Sabbaticals.

• Flexible working hours.

• Country-specific benefits.

• Reasonable accommodation or adjustment support.