Presales Customer Success Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate strategic sales initiatives by evaluating technical feasibility, proposing solution strategies, and assisting in achieving favorable customer results.

• Collaborate with clients to create data and API solutions that support analytics, AI, research, and risk management goals.

• Guide clients through the development of API use cases, internal approval procedures, and implementation expectations.

• Design and propose API-driven solutions that integrate LexisNexis content into client workflows and technological frameworks.

• Offer technical advice on data ingestion, enhancement, analytics, and AI/GenAI applications.

• Address product behavior, data discrepancies, and API concerns in collaboration with Product and Engineering teams.

• Act as a subject matter expert on LexisNexis data offerings, APIs, licensing, and content accessibility.

• Assist customers with onboarding by handling API credentialing, sandbox setups, implementation strategies, and continuous technical support.

• Work in partnership with clients, Sales, Product, Engineering, Legal, and other internal teams to achieve scalable, business-focused results.

⛳️ Requirements

• Proven experience in Solution Consulting, Sales Engineering, Technical Consulting, or a related customer-facing position supporting enterprise technology solutions.

• Proficiency with APIs, REST services, JSON, XML, and enterprise data integration technologies.

• Understanding of data pipelines, analytics, AI/GenAI, or machine learning processes.

• Capability to convert customer business challenges into effective, scalable technical solutions.

• Background in supporting enterprise clients through implementation, troubleshooting, and continuous solution enhancement.

• Strong communication and presentation abilities for engaging with both technical and business audiences.

• Exceptional analytical, organizational, and problem-solving skills, with the capacity to manage multiple priorities.

• Experience collaborating with Sales, Product, Engineering, Legal, and other cross-functional teams.

🏝️ Benefits

• Flexible working hours

• Wellbeing initiatives

• Shared parental leave

• Study assistance

• Sabbaticals

• Country-specific benefits

• Reasonable accommodation or adjustment support during hiring