Pre-Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule and/or pre-register patients for facility visits through phone communication.

• This role includes verifying insurance details, collecting copays, obtaining authorizations, and logging relevant data.

• Deliver an exceptional level of customer service during patient interactions.

• Achieve individual Key Performance Indicators (KPIs) and targets.

• Manage inbound, dialer, and outbound calls efficiently.

• Arrange patient appointments according to client expectations.

• Confirm insurance eligibility and patient financial responsibilities, collecting any owed amounts from patients.

• Maintain filing systems, logs, and perform other general administrative and team support tasks as necessary.

• Gather data for quality improvement initiatives.

• Respond to client emails and manage inquiries.

• Conduct follow-up calls when necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED.

• At least 6 months of prior registration experience.

• Minimum of 6 months in customer service or outbound call center roles.

• Previous registration experience in a hospital environment is preferred.

• Familiarity with registration or pre-registration processes and their associated components.

• Understanding of HIPAA compliance regulations.

• Knowledge of effective collections strategies.

• Awareness of best practices in customer service.

• Capability to type a minimum of 40 words per minute.

🏝️ Benefits

• A reliable high-speed internet connection is mandatory for all remote or hybrid roles.

• Access to stable Wi-Fi with adequate bandwidth for video conferencing, cloud-based tools, and other online work-related tasks is required.