Power Platform Support Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the delivery, operation, and ongoing stability of Power Platform solutions for both external clients and internal teams.

• Concentrate on supporting developers, managing environments, aiding in deployments, and addressing issues in live and pre-production systems.

• Collaborate closely with Power Platform Developers to ensure that solutions are deployed, configured, supported, and maintained effectively across Development, Testing, User Acceptance Testing, and various Production client environments.

• Provide Gateway Support: Oversee live environments and releases for Practice Gateway, assist with deployments, upgrades, and hotfixes, investigate and resolve incidents and user-reported concerns, and support developers by validating changes and monitoring solution health.

• Client Project Support: Facilitate the delivery and operation of client solutions, including Practice Gateway implementations, Power BI reports, Power Platform, and RPA-based solutions, assist with environment setup, configuration, deployment, and post-go-live support.

• Internal Enhancements: Support and enhance internal systems and data platforms, maintain environments, security, and access controls, and minimize operational issues through improved monitoring and support processes.

⛳️ Requirements

• Experience in supporting Microsoft Power Platform, including Dataverse entities and configurations.

• Proficient in environment and solution management.

• Understanding of forms, workflows, plugins, and customizations (supporting rather than building).

• Experience with Power Automate, including monitoring, troubleshooting, and resolving failed or degraded flows.

• SQL Server experience, including the ability to write queries to investigate data issues and support reporting.

• Experience in supporting Power BI reports, datasets, refresh issues, and access management.

• Familiarity with Power Apps Portals, including configurations, users, permissions, and basic Liquid/JavaScript troubleshooting.

• Proficient in PowerShell for supporting deployments, environment setup, and repetitive administrative tasks.

• SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations.

• Ability to work independently, diagnose technical issues, support developers, and manage priorities with minimal supervision.

• Strong technical troubleshooting and analytical abilities.

• Excellent communication and collaboration skills.

• Experience with application lifecycle management, environment configuration, release support, and deployment tools (preferred).

• Exposure to C# to understand plugins, integrations, and logged errors (preferred).

• Experience supporting solutions that utilize Robotic Process Automation (RPA) tools (preferred).

• Previous experience working within Microsoft stack environments, including Power Platform, SharePoint, SQL Server, and supporting C# components (preferred).

🏝️ Benefits

• Work from home.

• Monday to Friday | 8 AM to 5 PM | UK Time.

• Holiday: Will adhere to UK holidays.