Post Sales Systems Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Collaborate with customers to diagnose and resolve intricate network and product challenges.

• Communicate with support, development, and SQA teams to pinpoint and address product-related issues.

• Investigate and formulate technical tips and solutions utilizing NETSCOUT's Knowledge Management database.

• Guide customers on best practices in network management with the NETSCOUT product suite.

• Ensure customers are equipped with essential data that supports their business goals.

• Offer support across server and OS environments, multi-tier applications, voice/video, VMware, cloud, security, and big data.

• Engage proactively and collaboratively with both headquarters and customer teams.

⛳️ Requirements

• Bachelor's degree in Computer Science, Network Security, or a related field.

• At least 7 years of experience in network management supporting external clients.

• Over 2 years of experience in critical and managed customer care.

• Proven track record in customer relationship and management.

• Preferred experience in network management within a similar environment.

• Experience in remote work, while maintaining collaboration with headquarters.

• Demonstrated capability to identify and resolve complex network issues.

• Cisco Certification (CCNA minimum, CCNP preferred).

• Linux Certification (RHTC minimum).

• Proficient in Windows and Unix operating system environments.

• Ability to compose technical articles detailing problem resolution and troubleshooting processes, contributing to the knowledge base.

• Strong multitasking skills with a keen attention to detail.

• Willingness to travel up to 25% of the time.

• Project Management Certification is a plus (PMP).

• VMware Certification is an advantage.

• Experience in the financial industry is preferred.

• Excellent verbal and written communication skills.

• Strong customer communication and interaction skills with enterprise clients.

🏝️ Benefits

• Opportunities for professional development.

• Training and development programs for individual contributors, management, and leadership.

• Reasonable accommodations available for candidates with disabilities.