Post-Sales Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Guide the post-sales team through active participation in operations (beyond mere management)

• Oversee customer interactions, intervening as needed to maintain frontline quality

• Develop and, most importantly, execute enhancements throughout the customer journey

• Directly engage with key metrics: churn, LTV, repeat purchases, average ticket size, and customer satisfaction

• Formulate, test, and improve playbooks based on practical outcomes

• Identify and swiftly address operational bottlenecks

• Collaborate with the team on a daily basis, working closely to ensure speed and performance

• Transform feedback into actionable steps without depending on intricate structures

⛳️ Requirements

• Highly hands-on individual: you execute, experiment, modify, and enhance continuously

• Prior practical experience in post-sales, customer experience (CX), or customer success

• Strong focus on results and metrics

• Capable of operating and leading simultaneously

• Comfortable in fast-paced environments requiring quick adaptations and immediate responses

• Effective communicator with the ability to lead the team through example (not merely words)

🏝️ Benefits

• Opportunity to work in a dynamic and engaging environment

• Chance to make a significant impact on customer satisfaction and company growth

• Professional development and continuous learning opportunities

• Collaborative team culture that values input and innovation