Post-Sales Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure customer satisfaction and enhance NPS scores through follow-up visits for consultancy, issue resolution, and improvements of solutions and processes aimed at customer satisfaction and elevated NPS.

• Implement new solutions by scheduling training sessions to empower and consult customers on our solutions, fostering their autonomy.

• Offer technical support to the Account Executive on advanced solutions during pilots, utilizing the "5 pilot steps" and the "EXV pilot request" document that defines timelines, workflows, roles, and responsibilities.

• Showcase the advantages customers will gain from our solutions by nurturing customer relationships, generating KPIs for monetization to continually emphasize the value of our offerings.

• Aid in achieving company objectives by developing action plans to safeguard the customer base to prevent and/or reduce churn, delivering value in the contracted solution, and identifying new opportunities (upgrades and cross-selling).

• Address and/or direct problems and complaints at customer request by investigating and/or escalating issues, involving relevant teams to formulate SMART action plans and provide feedback to the customer.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Engineering, Commercial Management, or related fields.

• Proficiency in Microsoft Office.

• Valid driver's license.

• Willingness to travel for work.

🏝️ Benefits

• Company vehicle

• Meal and/or food allowance

• Multi-benefits card

• Health and dental insurance

• Profit-sharing / performance-based bonus

• Childcare assistance

• Extended parental leave

• Life insurance

• Gympass

• Payroll-deductible loan

• Employee stock purchase plan

• Birthday day off

• Discounts on Michelin tire purchases

• Annual flu vaccination campaign

• Mental health promotion program

• Learning and development platform