POS Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients utilizing Oracle Simphony and other POS systems with technical inquiries related to hardware, software, and networking.

• Process incoming requests for new or replacement hardware and configure the equipment accordingly.

• Direct tickets and calls to the appropriate team members.

• Execute data entry tasks for point-of-sale systems and perform hardware swaps as necessary.

• Organize electronic documents and ensure the accuracy and completeness of stored information.

• Support colleagues in monitoring inventory, including Return Merchandise Authorizations (RMAs).

• Promptly escalate any complex merchant and deployment issues to higher-level personnel.

• Deliver exceptional service to merchants.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 3 years of experience in call center support for Oracle Simphony.

• At least 2 years of experience in technical customer service.

• Outstanding customer service abilities.

• Strong verbal and written communication skills.

• Solid foundational knowledge of computers.

• Familiarity with Microsoft Office and/or Google Suite is preferred.

• Availability for one evening shift and one weekend shift each week is required.

🏝️ Benefits

• Medical, Dental, & Vision Coverage.

• Paid Time Off.

• 401(k) with Matching Contributions.

• Mental Health Support & Well-Being Program.

• Paid Maternity & Paternity Leave.

• Education Assistance.

• Company-funded Lifestyle Spending Account.