POS Implementation and Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Implement onboarding strategies that align with both company and client objectives.

• Set up and tailor POS systems, including constructing menus according to client specifications.

• Efficiently manage client data entry and system configuration tasks.

• Provide clear and friendly verbal support and training to customers.

• Diagnose client issues and work collaboratively with internal and external teams to resolve them effectively.

• Offer continuous external support for both technical POS issues and general customer service inquiries.

• Adjust to a dynamic work schedule as necessary.

⛳️ Requirements

• 2-4 years of experience in a customer-facing role, such as Onboarding, Implementation, Support, or Customer Service Representative (CSR).

• Previous experience in creating menus within POS systems (e.g., restaurant technology or POS platforms).

• Exceptional verbal and written communication abilities.

• Strong attention to detail and a background in high-accuracy data entry.

• Demonstrated capability to handle multiple projects and adhere to deadlines.

• Proficient in Microsoft Excel and Word.

• Self-driven and tech-savvy with a client-oriented mindset.

🏝️ Benefits

• Permanent remote position.

• Bi-weekly payments via Payoneer/Paypal.

• Weekends off.

• Required equipment: personal computer, webcam, microphone, and a reliable internet connection.