Portfolio Fulfillment Staff Manager

This is a fully remote position, open to applicants in Iraq.

📋 Description

• Assist in the operational implementation of the PFM CoE.

• Oversee operational metrics including Demand Placements, Margin Review Prework, and Policy 6 support.

• Promote and ensure adherence to process and system compliance.

• Lead and nurture the regional team to streamline and establish top-tier standard processes and policies.

• Create and enforce operational routines through Daily Management for contract excellence and event preparation readiness.

• Serve as the primary contact for Service Directors and regional leadership.

• Aggregate and keep an accurate, up-to-date view of the outage pipeline.

• Advocate for a LEAN culture and spearhead transformation initiatives aligned with the wider Operations strategy.

• Drive continuous process enhancements and prioritize opportunities for automation.

• Ensure the precise and timely execution of Events Management, On Time Demand placement, billing issuance, and forecasting for billing and collections.

• Guide a team of Sub Regional PFMs.

• Proactively identify risks and issues, bringing them to the attention of CoE leadership.

• Discover, recruit, develop, and retain talent.

• Cultivate collaborations with cross-functional teams and other CoEs to guarantee a seamless experience for Service Directors, CPMs, Services Managers, and others.

⛳️ Requirements

• Bachelor’s degree from an accredited university or college.

• Experience with ERP systems and proficiency in MS Office.

• Demonstrated experience in Services and/or Contract Performance Management.

• At least 8 years of experience in the power generation services, industrial, or manufacturing sectors is advantageous.

• Experience in managing teams and achieving results through team efforts.

• Tactical thinker capable of developing and implementing concrete action plans.

• Ability to collaborate with horizontal teams such as Pole/ITR Finances, Fulfillment, and Operations.

• Previous experience in Customer Service, PFM, Field, or CPM-like positions.

• COE experience is a plus.

• Capacity to work under tight deadlines and prioritize effectively under pressure.

• Previous experience in people leadership.

• Proven adaptability and flexibility, capable of functioning in ambiguous situations.

• Graduate of the GE Program.

• Possess a Lean and continuous improvement mindset.

• A minimum of 2 years in operations leadership roles.

• Strong analytical, project management, and organizational capabilities.

• Excellent oral and written communication skills.

• Robust interpersonal and leadership abilities.

🏝️ Benefits

• Full-time employment.

• Relocation Assistance Provided: No.

• Remote position.