Podcast Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a portfolio of podcast clients and sponsors as their main daily point of contact.

• Establish and nurture professional relationships with clients while ensuring consistent communication.

• Organize podcast production schedules and ensure all deliverables are ready by publication dates.

• Collaborate with production, editing, and social media teams to relay client requirements effectively.

• Monitor milestones, deadlines, and deliverables, proactively identifying and addressing any delays or risks.

• Handle client requests for artwork, thumbnails, raw files, social media assets, and other production needs.

• Work backward from launch and publication dates to guarantee timely completion of deliverables.

• Create client updates and check-ins utilizing podcast and social media performance metrics.

• Collect data from Spotify, Apple Podcasts, and social media platforms, presenting it in an understandable manner.

• Assist clients in comprehending performance results and provide context regarding engagement, listens, views, and other metrics.

• Manage client feedback and expectations concerning creative suggestions.

• Compile meeting notes, action items, and follow-ups.

• Maintain precise client information, project documentation, and tracking records.

• Enhance the client experience, communication processes, and internal workflows.

⛳️ Requirements

• Minimum of 5 years of experience in Client Success, Account Management, Customer Success, Project Management, or a similar client-facing position.

• Exceptional relationship-building capabilities and a personable demeanor.

• Experience in managing multiple clients, stakeholders, and simultaneous projects.

• Strong follow-up abilities with a proactive approach to tracking deadlines, deliverables, and pending actions.

• Comfortable utilizing spreadsheets, reporting templates, and basic performance metrics.

• Capable of clearly communicating numerical data and performance outcomes, including declines or unexpected results.

• Strong problem-solving abilities and the professionalism to navigate differing opinions or challenging client discussions.

• Proactive, resourceful, and able to work independently following onboarding.

• Ability to recognize slipping timelines and communicate or escalate issues proactively.

• Excellent organizational skills and meticulous attention to detail.

• Proficient in Google Spreadsheets, Slack, and other digital collaboration tools.

• Previous experience in podcasts, podcast production, media, digital marketing, content production, or an agency is a plus.

• Experience managing podcast clients, sponsors, or content creators is preferred.

• Familiarity with Spotify and Apple Podcasts is advantageous.

• Understanding of podcast performance metrics, social media engagement, and audience behavior is beneficial.

🏝️ Benefits

• Excellent opportunities for professional growth.

• Chance to work in a fantastic environment.

• Fully remote work.