Podcast Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a portfolio of podcast clients and sponsors, serving as the primary contact on a daily basis.

• Foster and nurture professional relationships with clients, ensuring consistent communication.

• Manage podcast production schedules and guarantee that all deliverables are ready for their scheduled release dates.

• Collaborate with production, editing, and social media teams to ensure client needs are clearly communicated.

• Monitor milestones, deadlines, and deliverables; identify and resolve any delays or potential risks.

• Facilitate client requests for artwork, thumbnails, raw files, social media assets, and any other production necessities.

• Work backwards from launch and publication dates to ensure timely completion of deliverables.

• Prepare updates and check-ins for clients utilizing podcast and social media performance metrics.

• Collect performance data from Spotify, Apple Podcasts, and social media platforms and present it to clients.

• Clarify performance results and changes in engagement metrics, listens, views, and other relevant statistics.

• Manage client feedback and expectations regarding creative suggestions.

• Gather relevant information or examples to effectively communicate creative recommendations.

• Document meeting notes, action items, and follow-up tasks.

• Maintain precise client information, project documentation, and tracking records.

• Enhance client experience, communication processes, and internal workflows.

⛳️ Requirements

• Minimum of 5 years' experience in Client Success, Account Management, Customer Success, Project Management, or a related client-facing role.

• Exceptional relationship-building abilities and a highly personable demeanor.

• Proven experience managing multiple clients, stakeholders, and simultaneous projects.

• Strong follow-up capabilities and a proactive approach to tracking deadlines, deliverables, and pending actions.

• Comfortable utilizing spreadsheets, reporting templates, and basic performance metrics.

• Ability to articulate numbers and performance outcomes clearly, including declines or unforeseen results.

• Strong problem-solving skills and the capacity to handle differing opinions or challenging client discussions with professionalism.

• Proactive, resourceful, and capable of working independently following an initial onboarding phase.

• Ability to recognize when timelines are slipping and proactively communicate or escalate issues as needed.

• Excellent organizational skills with a keen attention to detail.

• Proficient in Google Spreadsheets, Slack, and other digital collaboration tools.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work in a fantastic environment.

• Fully remote work arrangement.

• No daily commuting required.