Client Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the main point of contact for sponsoring clients, addressing their inquiries and concerns.

• Onboard clients, comprehend their objectives, and ensure they derive value from their partnership.

• Provide an outstanding post-sales customer experience that fosters positive reviews and contract renewals.

• Accurately manage client deliverables and information flow in a timely manner.

• Conduct feedback calls after events to identify areas for improvement and opportunities for upselling or renewals.

• Prepare various communications including weekly, monthly, and quarterly reports, memos, emails, and presentations.

• Take ownership of renewal rates and customer satisfaction key performance indicators (KPIs).

• Cultivate relationships with conference venues, caterers, AV and production vendors, and hotels.

• Research and assess venues while negotiating contracts and event orders.

• Read and interpret banquet event orders, venue contracts, and vendor quotes.

• Assess dates and venues based on conference calendars, attendance trends, travel logistics, and costs.

• Coordinate travel, lodging, and shipping for the team, speakers, and client materials.

• Resolve vendor-related issues on-site during events.

• Construct and reconcile event budgets based on vendor quotes.

• Monitor event costs in relation to the budget and report any variances.

• Review invoices and contract terms to identify discrepancies.

• Maintain comprehensive documentation of event costs and obligations.

⛳️ Requirements

• A minimum of a 4-year college or university degree is required for this position.

• At least 3 years of full-time, professional experience post-graduation is necessary.

• Direct experience in customer/client success, particularly in events, conferences, hospitality, or sales is preferred.

• Proven experience managing budgets, vendor quotes, or contracts—whether through building, negotiating, or ensuring accuracy.

• A quantitative foundation from studies in economics, finance, accounting, statistics, or roles involving reconciliation of numbers.

• Background in areas with genuine logistical complexity, such as event or production management, hospitality, restaurant operations, travel, supply chain operations, procurement, or campaign management.

• Basic proficiency in business software, including MS Office products, Google for Business, or similar tools.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills.

• Willingness to travel frequently for events.

🏝️ Benefits

• Full-time, salaried position.

• Opportunities for regular advancement and salary increases.

• Remote work flexibility.

• Option to meet stakeholders in or near the greater Toronto area upon request.