Partnership Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire expertise in Murmuration’s comprehensive range of product offerings, including Organizer, associated third-party tools, and data.

• Gain a thorough understanding of partners and their operations to provide customized support that aligns with their objectives and programmatic requirements.

• Oversee a portfolio of Campaign and Organizer service-level partners.

• Execute onboarding strategies for new partners while maintaining existing plans for current partners.

• Identify and resolve technical and non-technical issues, collaborating with internal teams as necessary.

• Create and refine support strategies for dedicated partners.

• Develop and sustain online support documentation and resources.

• Act as the primary liaison for partners throughout their platform engagement.

• Organize weekly or bi-weekly meetings with campaign partners and an internal team supporting the partner portfolio.

• Conduct training sessions for partners regarding Murmuration’s product offerings.

• Discover project-based opportunities to collaborate with and assist partner organizations through additional products and services.

• Lead cross-functional initiatives to ensure timely service delivery to campaign partners.

• Maintain a process for gathering partner feedback related to tool usage, evaluation, and actions.

• Develop best-practice resources aimed at helping partners derive maximum value from Murmuration’s tools.

• Guide partners from onboarding through the ongoing utilization of Organizer to ensure successful campaign planning and execution.

• Assist partners in using analytic tools and support developed by the Data and Data Science Teams.

⛳️ Requirements

• Demonstrated experience in building and managing robust relationships with partner organizations.

• Strong communication and interpersonal abilities, capable of collaborating and engaging effectively with diverse stakeholders.

• Exceptional problem-solving capabilities.

• Experience in supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work.

• Excellent project planning and management skills, with the ability to deconstruct complex problems into manageable components.

• Proficient facilitation skills, including conducting trainings and meetings.

• Strong organizational skills and meticulous attention to detail.

• Familiarity with data and the importance of data quality and hygiene.

• Experience with electoral or advocacy campaigns.

• Interest in politics and/or community-oriented policy work.

• Nice to have: Previous experience with Salesforce and/or political data software such as NGP VAN, NationBuilder, or PDI.

• Nice to have: Experience collaborating with diverse organizations and individuals.

• Nice to have: Proven history of successful team and/or cross-functional project management.

• Nice to have: Experience working with data-driven organizations.

🏝️ Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and eligible family members.

• Retirement benefits with a 5% employer match.

• A flexible unlimited PTO plan.

• Generous paid parental leave.

• Pre-tax commuter benefits.

• A company-provided laptop.

• A flexible remote work environment.

• A home office setup stipend for all new employees.

• Monthly reimbursement for remote work expenses.

• An annual professional development fund.

• Mental health and wellness benefits through Calm and Better Help.

• Yearly in-person staff retreats.

• A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

• Full-time, salaried position.