Client Success Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire a comprehensive understanding of Duolingo's products, services, and support resources.

• Manage a significant volume of client and user interactions while upholding professionalism, accuracy, and a positive demeanor.

• Respond to incoming inquiries in a professional manner and collaborate with relevant internal teams to address questions and concerns.

• Employ customer relationship management and internal support systems to assign, complete, document, and track requests with precision.

• Maintain an empathetic, solution-focused, and user-centric approach in all interactions.

• Recognize recurring questions or issues and provide pertinent feedback to the appropriate team members.

• Keep accurate records while adhering to established protocols for privacy, confidentiality, and information management.

• Operate effectively and autonomously in a remote setting while meeting defined service and performance expectations.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Strong listening, problem-solving, and interpersonal skills.

• Capability to understand an issue and work towards a suitable resolution.

• Exceptional organizational skills and attention to detail.

• Comfortable with learning new software, systems, and digital tools.

• Proficiency in Microsoft Office or similar productivity applications.

• Capacity to handle multiple priorities in a fast-paced environment.

• Ability to work both independently and collaboratively as part of a remote team.

🏝️ Benefits

• Medical (PPO), dental, and vision coverage.

• Group term life, AD&D, and long-term disability (LTD) insurance.

• Virtual doctor and Employee Assistance Program (EAP).

• Voluntary life and short-term disability (STD) insurance.

• 401(k) retirement plan.

• Paid time off (PTO).