PMX Software Support Analyst, SQL

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver comprehensive support through phone, portal, and chat channels while adhering to SLA targets.

• Independently diagnose and resolve issues related to lease management and tenant workflows.

• Assist in addressing and resolving challenges associated with third-party integrations.

• Utilize SQL queries to analyze data issues, confirm results, and determine root causes.

• Manage support tickets autonomously, effectively prioritizing tasks with minimal oversight.

• Clearly and proactively communicate with clients, taking ownership of issues until resolution.

• Collaborate with Product, Engineering, and Integration teams as necessary.

• Recognize recurring problems and contribute to initiatives for continuous improvement and enhance knowledge base content.

⛳️ Requirements

• Minimum of 1 year of experience in application or software support.

• Background in Accounting or Finance (degree or equivalent practical experience).

• Demonstrated experience with ERP, property management systems, or SaaS platforms.

• Strong grasp of General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR).

• Experience with financial reporting, reconciliations, and month-end processes.

• Competence in writing and executing basic SQL queries for data analysis and troubleshooting.

• Experience in investigating data, system, and workflow issues.

• Familiarity with integrated systems or software interfaces.

• Proficiency in using ticketing tools (e.g., Jira Service Management, ServiceNow).

• Highly regarded experience in supporting property management software in a client-facing role (SaaS or installed applications).

• Exposure to MyBuildings, Nexus, or similar PropTech integrations.

• Understanding of system integrations, APIs, or middleware concepts.

• Experience in supporting cloud/SaaS environments.

• Basic experience in data analysis, reporting, or troubleshooting integrations.

• Familiarity with real estate or property management clients and their workflows.

🏝️ Benefits

• Participate in our employee-led resource groups to enhance your workplace experience.

• Benefit from 16 additional hours of time off to shorten your workday as part of our Flex at MRI initiative.

• Take advantage of 16 hours of paid time for volunteer work.

• Know talented individuals? Our generous employee referral program rewards you for attracting new talent.

• Enjoy peace of mind with regional-specific healthcare benefits for you and your family.

• Value family? So do we! Our Parental Leave and support benefits allow you to expand your family comfortably as an MRI employee.

• Achieve a great work-life balance with PTO days and observed holidays.

• Advance your professional development and growth with our tuition reimbursement programs.

• Experience the flexibility of working from anywhere in the world for two weeks each year.

• And more!