Player Support Agent, Russian

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle ‘Calls for Help’ from the community we support

• Familiarize yourself with the games we support to troubleshoot player issues

• Keep informed about workflow, policy, and gameplay updates

• Utilize ticketing systems and social media platforms

• Develop creative solutions for daily challenges

• Assist in reporting by maintaining data on forms or spreadsheets

• Provide support to managers with various ad-hoc tasks

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction

• Fairly enforce community guidelines within the gaming context

• Identify and report issues and trends within the game

• Collaborate with game developers and publishers worldwide as part of a diverse player-support team

⛳️ Requirements

• Native or professional-level proficiency in Russian with strong oral and written communication skills

• Exceptional interpersonal and organizational abilities

• Advanced proficiency in Google Workspace

• Capacity to multitask, prioritize, and work autonomously with minimal oversight

• Familiarity with gaming social media platforms, such as Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be submitted in English

• Comfortable working in a remote environment

🏝️ Benefits

• Opportunity to develop and enhance your skills

• Apply your expertise to a diverse range of engaging gaming projects

• Work alongside a team of like-minded individuals in a dynamic, multicultural setting

• Continuous training and professional development opportunities

• An inclusive workplace that promotes equal employment opportunities

• Accessibility support available