Customer Service Advisor, German

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver exceptional customer service to German-speaking clients through voice and email communication.

• Address customer inquiries and resolve issues related to technical support and billing.

• Accurately document all customer interactions in the appropriate systems.

• Handle product complaints and gather all necessary information for effective resolution.

• Ensure customer issues are resolved efficiently and in accordance with established processes.

• Escalate concerns regarding product safety or regulatory matters through the designated channels.

• Adhere to established quality standards, consumer safety regulations, and GDPR compliance.

• Keep current with knowledge of products and services.

• Serve as a professional brand ambassador during customer interactions.

• Recognize and incorporate suitable sales and cross-selling opportunities during customer engagements.

• Provide insights on recurring customer issues to foster continuous improvement.

⛳️ Requirements

• Proficiency in the German language at a C1 level.

• Proficiency in the English language at a B1 level.

• Previous experience in customer service is preferred but not mandatory.

• Experience in customer service, technical support, or call center roles is advantageous.

• Excellent communication and problem-solving abilities.

• Capability to manage complaints in a professional manner.

• Strong troubleshooting skills and a solid technical understanding.

• Comfortable utilizing customer service systems and processes.

• High attention to detail when documenting customer interactions.

• Ability to work autonomously and adhere to established procedures.

• EU citizenship or appropriate eligibility to work in Bulgaria.

🏝️ Benefits

• Competitive remuneration package based on experience, skills, and performance.

• Join a dynamic and creative team with a positive and friendly atmosphere.

• Access to guidance and resources to achieve your full career potential.

• Performance-based bonus structure.

• Sales bonus with unlimited monthly potential.

• Signing bonus for new hires.

• Monthly meal allowance based on days worked.

• Health insurance provided through Generali.

• Multisport and/or Coolfit cards available.

• Access to a learning platform for personal and professional development.

• Option for remote work following onboarding requirements.

• Relocation support offered to eligible EU candidates.

• Monthly accommodation allowance for the first three months.

• Transportation support for relocation via flight, bus, or train.