Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly report to the Team Leader.

• Engage with both current and prospective customers.

• Address support inquiries via Zendesk following comprehensive training.

• Assist in resolving support issues and respond to pre-sale questions.

• Provide education to customers on optimal practices.

• Record case details, solutions, and feedback to guide the company's strategic initiatives.

• Collaborate with internal teams to tackle complex challenges while prioritizing customer needs.

• Handle inquiries through web, email, and internal ticketing systems in accordance with departmental and team service objectives.

• Detect potential user interface problems and escalate them for resolution.

• Forward unresolved customer concerns to the DeleteMe Support team leader.

⛳️ Requirements

• Excellent communication and interpersonal abilities, including strong writing skills.

• Skilled in troubleshooting, problem-solving, and critical thinking.

• Enthusiastic about learning and capable of explaining complex issues in a straightforward and educational way.

• Adaptable to fast-paced changes in the work environment.

• Proficient in technology use and adept at navigating various systems.

🏝️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental.

• 401k retirement plan.

• Paid Parental Leave.

• 20 days of Paid Time Off.

• 11 Company-Paid Holidays.

• Birthday Off.

• Work From Home Stipend.

• Cell Phone Reimbursement.

• Fitness Membership Reimbursement.

• Child Care Reimbursement.

• DeleteMe Gold Membership.

• Discounted DM Plans for Friends and Family.