Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for Assurant’s customers, esteemed client representatives, and service partners to minimize and resolve service delays.

• Foster constructive relationships with customers, service partners, and internal teams while delivering effective resolution paths.

• Manage customer escalations and service inquiries via phone calls, emails, or web forms.

• Investigate, troubleshoot, and address issues faced by customers and service providers.

• Assist with claims related to the repair of home appliances, consumer electronics, plumbing, HVAC, and electrical systems.

• Make repair and settlement decisions within authorized limits, balancing cost savings with customer satisfaction.

• Engage approved vendors to acquire parts necessary for repairs.

• Audit and verify provider claims, settlements, service denials, and reimbursements prior to payment processing.

• Enforce agreements with independent servicers and comply with multi-client contract terms and conditions.

• Oversee multiple issues and cases concurrently.

• Evaluate risks and strive for the most favorable outcomes for amicable resolutions.

• Record and monitor issues across various tracking systems for reporting and accountability purposes.

• Communicate status updates and solutions clearly, tactfully, and empathetically to both internal and external stakeholders.

• Compose written correspondence to customers and service providers in response to inquiries or escalations.

• Identify opportunities for process improvements to enhance customer experience and Assurant Operations while minimizing costs.

⛳️ Requirements

• Minimum of 3 years in Direct Customer Service, including experience with escalations.

• At least 2 years in Business to Business or Vendor Customer Service.

• A minimum of 2 years composing responses to external contacts.

• An Associate degree in Business or a related field (beneficial).

• Over 3 years of experience in Vendor Management (advantageous).

• More than 3 years of experience in Connected Living (advantageous).

• Employment is contingent upon successful completion of a required identity verification process, which may involve biometric technology where permitted by law.

• Must participate in virtual interviews conducted via video.

🏝️ Benefits

• U.S. benefit information is accessible at myassurantbenefits.com.

• Virtual interviews are conducted through video.

• Opportunities for salary growth within the position.