Player Support Agent, RU

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling 'Calls for Help' from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these 'Calls for Help'.

• Staying informed about updates in workflows, policies, and gameplay.

• Becoming proficient in utilizing various ticketing and social media platforms.

• Employing creativity to find solutions for daily challenges.

• Aiding in reporting by monitoring data on forms or spreadsheets.

• Assisting your managers with various ad-hoc tasks.

• Achieving Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community guidelines and ensuring fair treatment of all players within the game.

• Reporting any issues or trends identified within the game.

⛳️ Requirements

• Native proficiency in Russian with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Advanced expertise in Google Workspace.

• Strong capability to multitask, prioritize, and work autonomously with minimal oversight.

• In-depth knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A strong passion for video games.

🏝️ Benefits

• The chance to refine and enhance your skills.

• Apply your expertise to a wide range of engaging gaming projects.

• Work alongside a team of like-minded individuals in a dynamic, multicultural setting.

• Continuous training and opportunities for professional self-development.