Player Support Agent, English

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling 'Calls for Help' received from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these 'Calls for Help'.

• Staying informed about updates in workflows, policies, and gameplay.

• Developing proficiency in various ticketing and social media platforms.

• Thinking creatively to find solutions to daily challenges.

• Supporting reporting efforts by tracking data using forms or spreadsheets.

• Assisting your managers with various ad-hoc tasks.

• Meeting Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community guidelines and ensuring fair treatment for everyone within the game.

• Reporting any issues or trends identified in the game.

⛳️ Requirements

• A native level of English with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Excellent multitasking, prioritization, and independent working capabilities with minimal supervision.

• Comprehensive understanding of gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A strong passion for video games.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• The chance to apply your talents to a diverse range of exciting gaming projects.

• A team of like-minded individuals in a dynamic, multicultural environment.

• Continuous training and opportunities for professional self-improvement.