Player Operations Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Evaluate real-money transactions and player behaviors to identify and prevent fraudulent accounts and suspicious activities.

• Perform KYC verification, risk assessments, and Enhanced Due Diligence for high-value accounts in accordance with global regulatory standards.

• Oversee extensive payment operations, encompassing deposits, withdrawals, reconciliations, and redemption decisions.

• Examine transaction irregularities, money laundering activities, and bonus misuse while upholding thorough regulatory documentation.

• Authenticate identity documents, implement compliance protocols, and collaborate with legal and risk teams.

• Address payment inquiries in conjunction with Customer Support and Finance teams while resolving system discrepancies.

• Participate in process enhancement initiatives and the formulation of fraud prevention strategies.

⛳️ Requirements

• A minimum of 2 years' experience in KYC, Payments, or Risk roles within the iGaming or fintech sectors.

• In-depth knowledge of regulated gaming markets in the USA and Europe, along with compliance frameworks.

• Proficiency in English with the ability to clearly articulate complex risk scenarios to a variety of stakeholders.

• Strong analytical and problem-solving skills, with a keen eye for detail and pattern recognition.

• Demonstrated capability to handle multiple priorities efficiently while ensuring accuracy under pressure.

• Commercial insight into how payment and risk decisions influence business outcomes.

• Willingness to work varied shifts, including evenings, weekends, and holidays, as part of our 24/7 operations.

🏝️ Benefits

• Full remote flexibility with opportunities for international team collaboration.

• Access to advanced fraud detection technologies and security systems.

• The freedom to propose and implement enhancements that shape our security infrastructure.

• A professional development budget along with various learning opportunities.

• A competitive salary package complemented by performance-based incentives.

• Comprehensive benefits, including health coverage and flexible time off.

• A diverse and collaborative team that values different perspectives and promotes work-life integration.