Player Engagement Agent – German/English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the crucial connection between clients and the gaming community.

• Investigate and provide swift, high-quality responses to player inquiries.

• Offer insightful feedback to developers.

• Engage in valuable training sessions to further enhance skills and knowledge.

• Effectively manage time to meet the needs of players.

• Support internal teams with project-related tasks.

• Deliver outstanding customer support to players.

• Maintain precise and detailed reports to ensure streamlined processes.

⛳️ Requirements

• Proficiency in German at the C1-C2 level, and English at B2 level or higher.

• Exceptional communication skills for effective support to players.

• Ability to adapt flexibly to various situations and player requirements.

• Reliability and accountability in managing player inquiries and issues.

• Proactive approach to identifying and addressing player concerns.

• Basic troubleshooting abilities to assist players with technical issues.

• Availability for full-time work, including weekends (Saturday and Sunday).

• Previous experience in Customer Service (remote or on-site/retail) is advantageous.

• Familiarity with community platforms (e.g., Discord, Slack) is a plus.

• A passion for video games is an added benefit.

🏝️ Benefits

• Remote work with all necessary equipment provided.

• Option for private medical care.

• Access to the My Benefit system.

• Multisport card available.

• Subsidy for glasses.

• Employee Assistance Program offering personal, legal, and financial counselling services.

• Opportunities for professional development (e.g., online learning platform, training sessions).

• Employee referral program.