Platform Tooling Engineer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Manage mission-critical platforms and automate secure, reliable tooling services for the CMS ATLAS program.

• Collaborate with application teams, senior engineers, security personnel, and government stakeholders.

• Install, configure, operate, and maintain Jira, Confluence, Jira Service Management, GitHub Enterprise, Slack, CloudBees CI, IDM/Okta, plugins, CI/CD build agents, and the supporting server, container, Kubernetes, and AWS infrastructure.

• Execute platform upgrades, patching, backups, user and access provisioning, license administration, certificate management, and preventive maintenance.

• Ensure high availability and zero-downtime operations.

• Monitor platform health, availability, utilization, capacity, APIs, integrations, and logs.

• Address alerts and incidents, troubleshoot technical issues, and escalate complex problems to senior engineering staff.

• Automate infrastructure and recurring operational tasks using Terraform, CloudFormation, Ansible, Packer, and various scripting languages.

• Maintain runbooks, standard operating procedures, API documentation, training materials, and onboarding resources for application teams.

• Provide responsive technical support for CMS digital modernization, Agile delivery, collaboration, and DevSecOps capabilities.

⛳️ Requirements

• Capability to obtain and maintain Public Trust.

• Bachelor’s degree in computer science, information technology, engineering, or a related field; relevant experience may be accepted in lieu of a degree.

• Relevant certifications in AWS, Atlassian, Okta, CloudBees, Kubernetes, Linux, DevOps, or security.

• Over 5 years of pertinent experience in platform tooling, DevOps, CI/CD administration, cloud operations, systems administration, platform engineering, or a related technical area.

• Experience in installing, configuring, operating, and maintaining enterprise DevOps, collaboration, or CI/CD platforms such as Jira, Confluence, Jira Service Management, GitHub Enterprise, Jenkins, CloudBees CI, Slack, or similar tools.

• Experience managing CI/CD controllers, build agents, pipelines, plugins, credentials, webhooks, APIs, and integrations.

• Experience supporting Linux servers, containerized applications, Kubernetes platforms, and AWS cloud infrastructure.

• Experience performing platform upgrades, security patching, backups, restoration validation, certificate management, and preventive maintenance.

• Experience provisioning users and administering groups, roles, permissions, service accounts, SSO, MFA, and role-based access controls.

• Experience monitoring system health, availability, performance, capacity, utilization, APIs, integrations, and logs.

• Ability to respond to alerts, incidents, and service requests while troubleshooting platform, build-agent, access, network, API, and integration issues.

• Experience in developing scripts for routine provisioning, administration, testing, monitoring, reporting, or maintenance automation.

• Working knowledge of Terraform, AWS CloudFormation, Ansible, Packer, or comparable infrastructure-as-code and configuration-automation technologies.

• Familiarity with DevSecOps practices, including secure configuration, secrets management, vulnerability remediation, automated testing, and container security.

• Strong written and verbal communication skills for interacting with technical teams, government stakeholders, vendors, and end users.

• Collaborative mindset focused on knowledge sharing, continuous improvement, automation, security, and customer service.

• Detail-oriented approach to platform configuration, access administration, documentation, and change management.

• Experience implementing highly available platforms, automated recovery, and no-downtime upgrades.

• Experience creating training materials, FAQs, user communications, and application onboarding documentation.

• Experience supporting CMS or another federal civilian agency within FISMA, security-assessment, and Authority to Operate environments.

• Availability during CMS business hours, 9:00 AM–5:00 PM ET, for non-production support and participation in an on-call rotation for 24×7 production support.

• Willingness to travel to CMS Headquarters.

• Up to 10% travel required.

🏝️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts.

• Dental plan options available.

• Vision plan options available.

• 401(k) plan with pre-tax and post-tax contributions and company matching.

• Flexible work weeks.

• Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool that identifies career steps and learning opportunities.

• Internal mobility team dedicated to supporting career goals.

• Wellness packages available.

• An award-winning culture of innovation.

• A military-friendly workplace.