Platform Support Advisor – 1-Year FTC

This is a fully remote position, open to applicants in Japan.

📋 Description

• Manage customer ticketing inquiries and address any potential ticketing issues.

• Assist promoters with questions related to events and payments.

• Help maintain the ticketing administration system for RA.

• Detect and report potential fraudulent transactions using fraud detection tools.

• Provide support to local partnerships managers with various tasks as needed.

• Approve and update artist, label, and venue profiles.

• Address inquiries related to artists and labels.

• Manage customer disputes and chargeback processes.

• Oversee the logistics for local festival entrances.

• Assist with translations in the local language when necessary.

• Collaborate with the Support team both locally and globally to uphold RA’s service standards.

• Offer daily support and administration for promoters and customers.

⛳️ Requirements

• Proficiency in both written and spoken Japanese and English.

• Proven ability in effective communication.

• A strong passion for and knowledge of electronic music culture.

• Alignment with the values of RA.

• Previous experience in client or customer service, preferably within the ticketing sector, is highly desirable.

• Must reside in Tokyo.

• Willingness to travel to the UK for training purposes.

🏝️ Benefits

• Generous annual leave policies designed to promote a healthy work-life balance.

• Flexible working arrangements, offering options for hybrid or remote work based on role requirements and location.

• Matching pension schemes and/or 401k contributions.

• Comprehensive wellbeing programs for staff, including regular activities and workplace initiatives to support mental and physical health.

• Discounted Classpass memberships.

• Custom-fitted earplugs provided.

• Company-organized social events.

• Team lunches to foster collaboration.

• Discounts on RA merchandise.

• Paid annual volunteering allowance.

• Regular company-wide Q&A sessions with senior leadership.

• Ongoing virtual training sessions for all staff to enhance educational opportunities.

• A transparent company culture committed to diversity, equity, and inclusion.

• Active participation in community projects within the electronic music scene.