Platform Professional Services Consultant – Identity

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Delivering technical implementation, configuration, and troubleshooting support for the deployment of the CrowdStrike Falcon platform and its related applications.

• Assisting customers in operationalizing all components of the Falcon platform.

• Planning, deploying, and configuring Falcon Identity Threat Protection (ITP) and Next-Gen Identity modules within client environments.

• Guiding customers through the integration of Active Directory and Azure AD with Falcon Identity modules, including the deployment and configuration of domain controller sensors.

• Supporting customers in defining and executing identity-based Zero Trust policies and conditional access regulations within the Falcon platform.

• Aiding clients in identifying and addressing identity risks, such as misconfigured accounts, exposed credentials, and lateral movement pathways.

• Educating and empowering customer security teams on identity threat detection use cases, dashboards, and response workflows within the Falcon console.

• Troubleshooting issues for customers ranging from small to large enterprises.

• Utilizing and engineering native and third-party software deployment technologies.

• Developing scripting and application solutions using Falcon APIs.

• Managing customer project planning and status updates.

• Collaborating closely with customer information technology teams.

• Providing support to customers in vulnerability and asset management by leveraging CrowdStrike applications (such as Exposure Management).

• Assisting customers with the integration of CrowdStrike into their existing tools.

• Working closely and collaboratively with the Platform Professional Services team to create customer-facing materials.

• Willingness to travel up to 25% of the time.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• 5 years of experience in IT deployments or working within an end-user/customer environment.

• General understanding of software deployment technologies.

• Proficient in Windows, Mac, and Linux platforms.

• Familiar with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.

• Excellent communication skills and the ability to build collaborative relationships effectively.

• Experience presenting technical content to diverse audiences.

• Extensive experience in computer and network systems security.

• Understanding of identity security concepts, including authentication protocols (Kerberos, NTLM, SAML, OAuth), privileged access, and prevalent identity-based attack techniques (Pass-the-Hash, Pass-the-Ticket, Kerberoasting, DCSync).

• Strong analytical and problem-solving skills with the ability to identify solutions to unique and complex challenges.

• Proactive and meticulous in managing work and prioritizing customer projects.

• High motivation, self-starter attitude, and results-oriented.

• Potential for travel and assignment work may arise.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday policies for relaxation and recharge.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture complemented by world-class amenities.

• Great Place to Work Certified™ globally.