Platform Product Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the multi-surface customer experience across web, mobile, and API platforms.

• Transform product experience strategies and research into implemented navigation and journey enhancements.

• Manage the Public API and MCP connectivity, focusing on positioning, developer support, and usage expansion.

• Oversee standard and AI-driven search functionalities throughout the product.

• Direct how customers access bills, POs, and documents, generate reports, and track audit trails.

• Define the behavior of LLM- and agent-driven features for finance users with risk-averse tendencies.

• Manage account and identity experiences, including self-service 2FA resets and controls for account owners/admins.

• Prioritize the product-wide roadmap and influence the architecture of the platform.

• Conduct discovery processes, formulate testable hypotheses, establish metrics, and promote post-launch adoption.

• Leverage Amplitude, customer insights, and AI tools for discovery, prototyping, analysis, and decision-making.

• Collaborate through the TPL and partner with various teams to deliver and implement products.

⛳️ Requirements

• Extensive B2B SaaS product management experience with a record of independently driving outcomes.

• Proven history of managing product-wide capabilities such as search, navigation, account/identity, or reporting.

• Demonstrated ownership of platform decisions and architecture involving APIs and shared functionalities.

• Proficient in understanding technical and architectural trade-offs.

• Experience across web and mobile platforms, particularly in facilitating customer transitions between devices mid-task.

• Experience in launching AI/LLM-powered products as a product partner with engineering or ML teams.

• Knowledge of LLMs, agentic systems, and the trade-offs related to accuracy, latency, cost, evaluation, and trust.

• Practical AI literacy with the ability to convert an evolving AI strategy into delivered and adopted products.

• Strong systems thinking capabilities and credibility in architectural discussions.

• High data fluency with Amplitude or similar tools; capable of defining metrics where none exist.

• Experience managing security-sensitive account and identity decisions, including 2FA and risks of account takeover.

• Comfortable interpreting technical designs and collaborating closely with engineers.

• Nice to have: experience in fintech, accounting, payments, or other domains sensitive to correctness, permissions, and auditability.

• Nice to have: experience with Public APIs or developer platforms, including API or integration ecosystem adoption.

• Nice to have: experience working with distributed teams and cultural awareness/timezone alignment.

• Must quickly learn the Xero and QuickBooks Online ecosystem.

• Must be adept at working through teams without direct management responsibilities.

🏝️ Benefits

• Salary range of £90,000 - £100,000, based on experience and location.

• Health & Wellbeing Benefit Stipend.

• Home Office Setup with a one-time £500 reimbursement after probation.

• 26 days of paid time off.

• An additional day off to celebrate your birthday.

• Financial reward for recognition of service years.

• Regular reviews of compensation based on performance.