Platform Operations Specialist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee the daily management of website issues, enhancements, and development tasks across our eCommerce platforms.

• Receive, investigate, replicate, and document website issues reported by customers, dealers, and internal users.

• Convert reported issues and business requests into clear, actionable tasks in Asana for the Web Development team.

• Manage and sustain the Web Development Asana project, including task status, requirements, supporting information, priorities, dependencies, and follow-up.

• Collaborate with business stakeholders and technical teams to gather the necessary information to advance issues and features.

• Conduct initial troubleshooting to ascertain whether an issue pertains to website functionality, data, configuration, user permissions, or an integrated system.

• Organize and perform User Acceptance Testing (UAT) for website fixes, enhancements, and new features.

• Cultivate a comprehensive understanding of user workflows across our websites, which include consumer, dealer, sales, customer service, Product Catalog, and other internal workflows.

• Develop and maintain repeatable test scenarios and regression testing processes for essential website functionality.

• Validate completed development work against business requirements and real-world user workflows.

• Administer designated areas of Drupal, including user accounts and permissions, menus, taxonomy structures, and other authorized configuration tasks.

• Collaborate closely with the Product Catalog team to support website taxonomy, navigation, product organization, and other catalog-related website requirements.

• Assist in identifying patterns in recurring issues and opportunities for improving processes, documentation, and platform usability.

• Create and maintain documentation for website workflows, business rules, testing scenarios, and administrative processes.

• Support release readiness by ensuring that completed work has been tested, documented, and validated prior to or immediately following deployment.

⛳️ Requirements

• Experience in supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment.

• Proficiency with Drupal or another content management system, with a strong preference for Drupal experience.

• Familiarity with Asana, Jira, or other work management or development tracking platforms.

• Understanding of the basics of software testing, QA, UAT, or structured troubleshooting.

• Ability to translate a business problem into clear written requirements and measurable outcomes.

• Strong organizational abilities, capable of managing multiple issues, requests, and development tasks at various stages.

• Comfortable engaging with both technical and non-technical teams.

• Enjoy learning about complex systems and understanding how information and processes flow between them.

• Strong attention to detail while maintaining focus on the larger business objectives.

• Comfortable taking ownership of issues and driving them towards resolution.

🏝️ Benefits

• Company-subsidized medical, dental, and vision insurance.

• Company-paid life insurance, along with voluntary disability and supplemental coverage options.

• 401(k) retirement plan with company matching.

• Paid Time Off (PTO) and paid company holidays.

• Community Day dedicated to volunteer service.

• Employee referral program.