Platform Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Operate and troubleshoot Kahootz's AWS-based SaaS production platform.

• Monitor service health, availability, capacity, and performance utilizing AWS CloudWatch, Monit, and other observability tools.

• Investigate and resolve incidents across AWS services, including EC2, RDS, IAM, and networking.

• Deploy and validate updates, patches, and production changes through controlled, auditable processes.

• Create and maintain scripts, runbooks, and operational documentation.

• Diagnose recurring issues in collaboration with support, R&D, and DevOps colleagues, implementing lasting solutions.

• Evolve platform components to enhance reliability, maintainability, scalability, and cost efficiency.

• Build infrastructure-as-code and automated deployment patterns for consistent environments.

• Lead containerization and modernization initiatives, including the use of Kubernetes when appropriate.

• Adapt and deploy platform capabilities for specialized projects and emerging markets.

• Evaluate architecture changes and external integrations, providing guidance on secure and supportable designs.

• Respond to security vulnerabilities and incidents, coordinating necessary remediation efforts.

• Maintain technical controls and documentation supporting compliance certifications and customer assurance.

• Contribute to certifications, audits, and security reviews.

• Enhance and test business continuity and disaster recovery strategies.

⛳️ Requirements

• Must be UK-based and eligible for UK security clearance.

• A degree in computer science or a related technical field, or equivalent practical experience.

• Strong analytical abilities and structured problem-solving skills.

• Customer-centric mindset.

• Excellent written and verbal communication skills, with the ability to articulate technical decisions clearly.

• Capability to manage competing priorities and work effectively within a small, collaborative team.

• Solid understanding of software delivery lifecycles, SaaS operations, and DevOps practices.

• Awareness of secure engineering, operational risk, and compliance principles.

• Familiarity with GitHub and Jira.

• Curiosity, sound judgement, and a willingness to learn, including responsible use of automation and AI-assisted tools.

• Hands-on experience in operating and troubleshooting production workloads in AWS.

• Good knowledge of Linux systems, networking principles and protocols, and cloud infrastructure.

• Practical experience with Route53, EC2, RDS, S3, EFS, ECS, ACM, and WAF.

• Proficiency in scripting and coding with Bash, Ansible, Python, or a similar language.

• Experience with infrastructure as code, preferably Terraform, configuration management, and CI/CD pipelines.

• Familiarity with container workflows and Kubernetes deployments.

• Experience with monitoring, logging, and incident, problem, or change management practices.

• Exposure to security, compliance, and vulnerability management tools such as CrowdStrike, Rapid7, and SecurityScorecard.

• Experience in a SaaS or software delivery environment is advantageous.

• Experience working effectively in a remote or distributed team is a plus.

🏝️ Benefits

• Support for ongoing learning and development opportunities.

• Flexible remote work arrangement.

• Regular independent certification of business operations and cloud security controls.

• 37.5 hours scheduled weekly.