Platform Enablement Engineer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Deliver hands-on technical assistance for customer workspaces, tooling, access, and governed data utilization.

• Assist customer teams in navigating analytics workflows and leveraging cloud/data platform features.

• Facilitate AI/ML onboarding and guide customers from initial setup to effective platform usage.

• Resolve technical challenges related to tooling, access, data, analytics workflows, and platform integration.

• Showcase platform functionalities directly to client teams.

• Provide training support to enhance customer adoption of platform features.

• Manage technical escalations with the Platform, Data, Governance, AI/ML, and Security teams.

• Document recurring issues, solutions, and valuable lessons to improve training and documentation.

• Assist customers in adopting cloud, data, analytics, and AI capabilities through practical application.

⛳️ Requirements

• U.S. Citizenship is mandatory due to federal contract stipulations.

• The candidate must reside in the U.S. and hold authorization to work in the U.S.

• All job responsibilities must be performed within the U.S.

• The candidate should have lived in the U.S. for three (3) full years out of the last five (5) years.

• A Bachelor's degree in Data Management, Information Systems, Data Governance, Business Analytics, Computer Science, Library/Information Science, or a related field; or a high school diploma accompanied by four (4) additional years of relevant experience in lieu of a bachelor's degree.

• A minimum of 3 years of relevant experience in providing customer-facing technical support and troubleshooting.

• A Master's degree may substitute for two (2) years of relevant experience.

• Experience with cloud-based data and analytics platforms, including Azure and Databricks environments.

• Proficient in troubleshooting workspace configuration, user access, permissions, data accessibility, and technical workflows.

• Experience in supporting analytics, data engineering, and AI/ML use cases, along with assisting users in adopting platform features.

• Experience in delivering technical demonstrations, onboarding, training, and hands-on customer empowerment.

• Familiarity with data governance, security, and access controls within enterprise cloud environments.

• Skilled in troubleshooting across platform components and coordinating issues with Platform, Data, AI/ML, Governance, and Security teams.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent written and verbal communication abilities tailored for both technical and non-technical audiences.

• Strong organizational skills, attention to detail, prioritization, and the ability to manage multiple responsibilities.

• Experience in supporting governed data use and adhering to data governance requirements.

• Experience onboarding users or teams to AI/ML workflows or features.

• Experience coordinating escalations among Platform, Data, Governance, AI/ML, and Security stakeholders.

• Ability to convert troubleshooting insights and customer feedback into reusable documentation or training materials.

• Must have the authorization to work in the United States; this position is not eligible for new H-1B visa sponsorship.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations provided throughout the application and employment process.

• Benefits information is available through the Transparency in Coverage Act.