Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Utilize route analysis software to modify territory plans, ensuring the creation of effective and efficient daily and weekly tactical route plans for designated branch locations.

• Conduct data analysis on plans, resource availability, and territory.

• Maintain geographic codes, addresses, and customer information.

• Report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.

• Generate route plans utilizing work order data and route analysis software.

• Communicate routes within the assigned territory to service personnel.

• Summarize and review plans on a daily basis with the Service Planning Supervisor.

• Prepare daily summary reports for the supervisor.

• Carry out other assigned duties as required.

⛳️ Requirements

• Advanced knowledge of Routing and Scheduling software systems.

• Comprehensive understanding of the company’s branch service department concerning resources, territory structure, advanced planning of recurring services, and scheduling availability for unplanned demand.

• Strong verbal and written communication skills, including public speaking capabilities.

• Excellent analytical skills and meticulous attention to detail.

• Proficient in MS Office Applications (Word, Excel, Outlook, PowerPoint).

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Capability to manage multiple, repetitive tasks.

• Basic understanding of texting software or other necessary software to fulfill this objective.

• Ability to interact effectively with co-workers and the public.

• Fundamental knowledge of the company’s operating systems.

🏝️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!

• Opportunities for Professional and Personal Growth.

• Various paths available to advance your career.

• Access to training and development programs.

• Tuition Reimbursement benefits for Full-Time Colleagues.

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance among other offerings.

• Full-time colleagues can begin enrollment immediately upon hire with benefits effective from day 1.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick days.

• Company-paid holidays and floating holidays.

• A corporate culture that emphasizes health, safety, and flexibility.