Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Leverage route analysis software to optimize territory plans, resulting in effective and efficient daily and weekly tactical routing for designated branch locations.

• Conduct data analysis on plans, available resources, and territory specifics.

• Keep geographic codes, addresses, and customer data up to date.

• Provide daily metrics reports to the Service Planning Supervisor and Branch Managers/Technicians.

• Relay route information within the assigned territory to service personnel.

• Daily summarize and review plans with the Service Planning Supervisor.

• Generate daily summary reports for the supervisor.

⛳️ Requirements

• High school diploma or GED, or an equivalent combination of education and/or experience in the service industry.

• 1-2 years of relevant experience as a dispatcher and/or customer service representative.

• Proficient understanding of Routing and Scheduling software systems.

• In-depth knowledge of the company’s branch service department concerning resources, territory layout, advanced planning for recurring services, and scheduling for unplanned demands.

• Strong verbal and written communication skills, including public speaking abilities.

• Excellent analytical skills and attention to detail.

• Advanced proficiency in MS Office Applications (Word, Excel, Outlook, PowerPoint).

• Capability to read, analyze, and interpret general business documents, maintenance guidelines, procedural manuals, and/or government regulations.

• Ability to manage multiple repetitive tasks efficiently.

• Basic understanding of texting software or other necessary software to fulfill objectives.

• Capacity to effectively interact with colleagues and the public.

• Fundamental knowledge of the company’s operating systems.

🏝️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan with company-matching contributions.

• Vacation days & sick days.

• Company-paid holidays & floating holidays.

• Opportunities for Professional and Personal Growth.

• Multiple paths to advance your career.

• Access to training and development programs.

• Tuition Reimbursement benefits for Full-Time Colleagues.