Planning Manager, Intake and Program Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage a centralized intake front door for incoming requests, initiative proposals, and cross-departmental inquiries.

• Streamline and unify disparate intake processes across various sub-functions.

• Assess and categorize incoming submissions, identify duplicates and gaps, and prepare submissions for transition to planning.

• Establish and uphold intake standards, service level agreements (SLAs), and qualification criteria.

• Manage outbound submissions to other business units, monitoring requests until resolution is achieved.

• Act as the relationship owner and main point of contact for interdependent external teams.

• Monitor commitments, escalate stalled requests, and provide leadership with insights into request statuses.

• Develop reports detailing intake volume, request types, turnaround times, and any bottlenecks.

• Continuously enhance the intake operating model as the team expands.

⛳️ Requirements

• Demonstrated experience managing intake, program operations, or business operations processes from start to finish in a dynamic, high-growth setting.

• Proven ability to consolidate fragmented or informal processes into a single, governed system.

• Skill in driving alignment and influencing outcomes across cross-functional teams without having formal authority.

• Exceptional judgment in triaging and prioritizing tasks.

• Experience in defining and implementing standards, SLAs, and qualification criteria.

• Comfort with navigating ambiguity and establishing structure where it is lacking.

• Strong analytical and reporting capabilities, including the ability to convert operational data into strategic insights for leadership.

• Outstanding written and verbal communication skills, along with effective stakeholder management.

• Preferred experience in trust and safety, risk management, or a similar operational function.

• Background in a marketplace, platform, or a rapidly growing technology company is advantageous.

• Familiarity with intake and workflow management tools, as well as reporting/dashboarding tools, is preferred.

• Previous experience serving as a relationship owner or primary contact across dependent teams is preferred.

🏝️ Benefits

• Opportunity for remote work.

• Full-time schedule of 40 hours per week.

• Potential for contract extension.