Plaintiff Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage incoming calls by answering, screening, and directing them to the appropriate team member.

• Take messages and relay them, or transfer calls to voicemail when staff members are unavailable.

• Record phone interactions and upload documents to the online document management system.

• Provide clerical assistance to office personnel, including tasks like faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Timely gather insurance coverage details.

• Follow up on medical treatments to ensure continuity of care.

• Request and secure medical records and billing statements from providers.

• Liaise with insurance companies about treatment statuses and update adjuster information in the system.

• Undertake additional administrative and case-related tasks as assigned.

⛳️ Requirements

• Experience in plaintiff personal injury law firms.

• Background in medical offices or healthcare scheduling.

• Familiarity with legal intake or case support roles.

• Experience in call centers handling high-volume inbound calls.

• Background as a virtual assistant supporting U.S. businesses.

• Proficiency in CRM or case management systems.

• Excellent written and verbal English skills, with professional fluency in Spanish.

🏝️ Benefits

• Paid time off.

• Healthcare benefits.