Customer Support Specialist, French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries through social media and chat, providing prompt and precise support.

• Handle customer complaints and concerns with professionalism, delivering effective solutions to guarantee satisfaction.

• Keep customer records updated and maintain account information in the CRM system to ensure accuracy.

• Work collaboratively with other teams (e.g., technical support) to meet customer needs and enhance service quality.

⛳️ Requirements

• Proficient computer skills

• Strong communication skills

• Proficient in both spoken and written French and English

• Knowledge and expertise in cryptocurrency is a plus

• Live translation skills are advantageous

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Flexible working hours

• Collaborative and inclusive work environment