Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for members, clients, providers, pharmacies, and healthcare professionals.

• Proactively oversee and manage all assigned work queues, which encompass internal cases, emails, faxes, voicemails, and follow-up tasks.

• Effectively prioritize and execute responsibilities in a dynamic, deadline-oriented remote setting.

• Rigorously comply with all relevant state and federal regulations concerning the management of personal health information (PHI).

• Investigate and address service-related concerns utilizing helpdesk platforms.

• Thoroughly document all customer interactions and contribute to ongoing improvement by escalating unresolved matters.

⛳️ Requirements

• Strong knowledge of medical terminology and fundamental healthcare operations.

• Awareness of HIPAA regulations related to the privacy and security of personal health information.

• 3–5 years of experience in customer support, technical support, or client services.

• Excellent verbal and written communication abilities.

• Outstanding organizational and interpersonal skills.

• Advanced expertise in Microsoft Office Suite.

• Experience with CRM and helpdesk systems, including Salesforce and Service Cloud.

🏝️ Benefits

• Comprehensive benefits package that includes a variety of health and medical coverage options.

• Dental and vision insurance.

• Disability and life insurance coverage.

• Monthly medical waiver allowance.

• Remote-first work environment.

• Flexible paid time off.

• Summer Fridays.

• Employer-matched 401k plan.

• Monthly phone stipend.

• First Stop Health membership benefit offering virtual care solutions.