Customer Service Representative – Inbound Calls

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Manage incoming communications for prominent brands.

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support.

• Utilize guided systems and resources to ensure top-notch customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Offer flexible scheduling options upon certification.

⛳️ Requirements

• High school diploma or GED is required.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed processes and achieve performance goals.

• Strong communication and active listening abilities are essential.

• Comfort with navigating computer applications and web-based tools is necessary.

• Capability to work independently while maintaining accountability to schedules.

• Preferred: Previous experience in a call center or customer service environment.

• Bilingual (Spanish/English) is preferred but not mandatory.

• Familiarity with phone-based or computer-based support settings is advantageous.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training following successful client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off is included.

• Optional supplemental insurance (Aflac) is available.

• Household telehealth access provided through MDLive.

• Performance-based incentives are accessible.

• Opportunities for career advancement into support, QA, and leadership roles.