Field Support Representative, Customer Success

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Travel to client locations throughout Ohio to assist members with their Sidecar Health plans.

• Provide on-site support for client groups and members post-enrollment.

• Collaborate with our Account Management team to identify and build relationships with key stakeholders and HR departments.

• Operate in a traditional member care role by handling calls, responding to web chats, and/or emails.

• Deliver outstanding customer service efficiently and positively.

• Foster rapport and maintain strong relationships with current members.

⛳️ Requirements

• Dependable personal transportation and the capability to travel up to 30% within the greater Columbus, OH area.

• Proven history of reliability, accountability, and effective communication.

• A proactive approach coupled with strong problem-solving abilities.

• The skill to educate members on the best practices of Sidecar Health.

• A willingness to advance within the organization.

• Empathy and skills in relationship building.

• Flexibility with schedule availability.

• Bilingual candidates are preferred.

• Experience in healthcare and/or insurance is preferred.

🏝️ Benefits

• Competitive salary range ($50k-$55k) along with an equity package.

• Comprehensive Medical, Dental, and Vision insurance benefits.

• A 401k retirement savings plan.

• Paid vacation days and company-recognized holidays.

• An opportunity to make a significant impact at a fast-growing, mission-driven organization that is transforming healthcare in the U.S.